Tickets
A support ticket system for WordPress, at a glance
Status, priority, agent and SLA on every row.
Custom statusesPrioritiesLabelsSLA timersEscalation
Free WordPress plugin
WordPress helpdesk plugin with SLA, CSAT and guest access
A WordPress helpdesk plugin and support ticket system: custom statuses, departments, SLA timers, satisfaction ratings and branded emails.
WordPress 5.5+ · PHP 7.2+
Conversation
Replies and private notes, one thread
Customers never see the notes.
ReplyInternal noteCanned repliesAttachments
Settings
Branded emails and every rule in one place
Your logo and colour on every notification.
EmailsStatusesCustom fieldsCanned repliesSLA & hoursWooCommerce
And the rest
WordPress ticket plugin essentials
Guest ticket access
Customers reply from a secure link. No account.
Departments
Route tickets to a default agent.
SLA and business hours
Overdue flags and breach notifications.
CSAT
Satisfaction ratings on resolved tickets.
Custom fields
Nine field types, per department or agent-only.
WooCommerce
Tickets in My Account, if you want them.
Pricing
Free. Every feature.
Free
$0
- Unlimited tickets and agents
- SLA timers and CSAT
- Guest access by email link
- Custom fields and departments
- Branded HTML emails
FAQ
Questions
Can customers raise a ticket without an account?
Yes. Guests submit with their email and get a secure link to their ticket. No password needed.
Can agents keep notes the customer can't see?
Yes. Private notes sit in the same thread and are shown only to agents.
What happens when an SLA target is missed?
The ticket is flagged as breached. It isn't closed or reassigned — that stays a person's decision.
Can I add my own fields to the ticket form?
Yes. Fields can be required, agent-only or shown for one department.
Does it work with WooCommerce?
Yes. Turn on the My Account integration in settings.
How do I install the WordPress helpdesk plugin?
Upload and activate it. The Submit, My Tickets and View Ticket pages are created for you.